At Flames Bucket, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange eligible products subject to the following terms and conditions:
1. Eligibility:
- To be eligible for a return or exchange, products must be in new, unused condition and returned in their original packaging.
- Some products, such as custom-made or special-order items, may not be eligible for return or exchange. Please contact us for more information about the eligibility of specific products.
2. Return Period:
- You may return eligible products within 7 days from the date of delivery for a refund or exchange.
- Returns received after the specified return period may be subject to a restocking fee or may not be accepted.
3. Return Process:
- To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- Products returned without an RMA number may not be accepted or may be subject to delays in processing.
- Once you have received an RMA number, please carefully package the product and ship it back to us at the address provided.
4. Refund Process:
- Refunds will be issued to the original payment method used for the purchase within 7 business days of receiving the returned product.
- Shipping costs and any applicable restocking fees may be deducted from your refund unless the return is due to an error on our part or a defective product.
5. Exchanges:
- If you wish to exchange a product for a different size, color, or model, please indicate your preference when contacting our customer service team.
- Exchanged products will be shipped once the original product has been received and inspected by our team.
6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
- We may require photo evidence of the damage or defect to process your claim.
7. Non-Returnable Items:
- The following items are non-returnable and non-refundable:
- Used or modified products
- Clearance or final sale items
- Custom-made or special-order items
8. Shipping:
- You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned product.
9. Contact Us:
- If you have any questions or concerns about our Return and Refund Policy, please contact us.
10. Changes to the Return and Refund Policy:
- We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Site.
Thank you for choosing Flames Bucket. We appreciate your business and strive to provide you with the best possible shopping experience.